General Terms of Service
General Terms of Service
1. Introduction
These terms of service are intended to inform you about how Matiefonno collects, uses, stores, and protects the personal data you provide when using our website (hereinafter "the Website"). We are committed to respecting your privacy and protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy will help you understand the measures we have in place to ensure the security of your information and how we comply with data protection legislation. We value transparency and want to clearly inform you about the uses and rights you have regarding your data.
2. Data Collected
We collect the following data:
· Personal information: such as name, email address, postal address, and telephone number that you provide directly to us by filling out forms on the Website. This data allows us to communicate with you effectively and process any requests or orders.
· Browsing Data: Such as IP address, browser type, pages viewed, and length of visit. This information is collected through cookies and similar technologies. It helps us better understand how users interact with the Site, in order to continually improve our services.
· Transactional Data: If you make purchases on our Site, we may collect information relating to payment methods, delivery addresses, and orders. This data is essential to ensure the proper execution of the contracts you enter into with us and to ensure quality monitoring.
3. Purposes of Data Processing
Your data is collected and processed for the following purposes:
· Order Management: To process your orders, deliver products and services, and provide customer support. This also includes managing returns, refunds, and communicating about the status of your orders.
· Service Improvement: To optimize your user experience and personalize your browsing on the Site. This includes analyzing browsing data to identify technical issues and improve the Site's functionality.
· Marketing: To send you promotional information about our products and services, subject to your explicit consent. We may also provide you with personalized offers based on your preferences and purchasing behavior.
· Security: To ensure the security of our Site, detect fraudulent activity, and protect our business interests. This includes monitoring suspicious logins and preventing threats.
4. Data Sharing
We may share your data with:
· Third-party service providers: Such as logistics companies, payment service providers, or marketing partners, to facilitate our business activities. These service providers are required to respect the confidentiality of your data and use it only for the purposes of providing services on our behalf.
· Legal authorities: In the event that we are required to disclose your information in response to a legal process, a government request, or to comply with a legal obligation. We undertake to disclose only the information strictly necessary in such situations.
5. Data Retention Period
Your personal data is retained for the period necessary for the purposes for which it was collected, unless otherwise required by law. Data related to business transactions will be retained in accordance with tax and accounting requirements. We implement clear criteria to determine the retention period and ensure that your data is destroyed when it is no longer required.
6. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, loss, or disclosure. This includes the use of encryption technologies for sensitive information and regular audits of our security systems. While we take precautions to protect your data, it is important to remember that no transmission system over the Internet is completely secure, and we cannot guarantee its absolute security.
7. Your Rights
In accordance with applicable law, you have the following rights:
· Right of access: You can request a copy of the data we hold about you. This allows you to verify that the information is accurate and was collected lawfully.
· Right of rectification: You can request the correction of your data if it is inaccurate or incomplete.
· Right to erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
· Right to restriction: You can request the restriction of the processing of your data in certain cases, for example, if you contest the accuracy of the data.
Right to object: You can object to the processing of your data for direct marketing purposes or for reasons related to your personal situation.
Right to portability: You have the right to receive your data in a structured, commonly used, and machine-readable format. This allows you to transmit this data to another data controller, if technically feasible.
To exercise your rights, please contact us at the following address: support@zeirah.ca. We undertake to process your request as quickly as possible and no later than thirty days.
8. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about how you use the Site in order to improve our services and personalize your experience. Cookies allow us to better understand your preferences and offer you relevant content. You can manage your cookie preferences through your browser settings, including disabling certain types of cookies.
9. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, along with the date of the update. We encourage you to review this policy regularly to stay informed of any changes that may affect the way we process your data. If the changes are substantial, we will notify you by email or other appropriate means.
10. Contact
For any questions regarding this Privacy Policy or the processing of your data, you can contact us at the following address: support@zeirah.ca We are available to answer any questions you may have and provide you with any additional information you may require.