FAQ

1. Product Questions

Q1.What is RelaxaFeet Pro™ foot massager?

RelaxaFeet Pro™ foot massager is a 3-in-1 therapeutic foot massager designed to relieve foot pain, reduce swelling, and improve circulation. It combines soothing heat, targeted vibration, and gentle compression for spa-level comfort at home.

Q2. Who is RelaxaFeet Pro™ foot massager for?
 RelaxaFeet Pro™ is ideal for people who suffer from: 

  •  Foot pain or soreness
  • Plantar fasciitis
  • Neuropathy & nerve pain
  • Swollen or heavy feet
  • Poor circulation
  • Arch or heel pain
  • Long days standing or walking
  • Seniors or active adults

·        Q3. Is RelaxaFeet Pro™ suitable for seniors?
Yes. RelaxaFeet Pro™ is designed to be gentle, safe, and easy to use, even for seniors. The heat is controlled, the compression is moderate, and the device automatically shuts off after 30 minutes.

Q4. Is it suitable for neuropathy?
Yes. RelaxaFeet Pro™ is one of the most effective devices for relieving:

  • Tingling
  • Burning sensations
  • Numbness
  • Nerve pain
  • Poor circulation

The combination of vibration, heat, and compression helps stimulate nerves, reduce pain, and improve blood flow.

Q5. Is it effective for plantar fasciitis?
Absolutely.
RelaxaFeet Pro™, the compression orthotic, and the orthopedic insoles are all designed to:

  • Reduce fascia tension
  • Relieve heel pain
  • Improve posture
  • Reduce inflammation
  • Relax the foot arch

Q6. Can I use RelaxaFeet Pro™ foot massager with socks on?
Yes, without any problem.
Effectiveness is not reduced.

 

Q7. Can the products be used daily?
Yes—and daily use is recommended for optimal results.

2. Results & Effectiveness

Q8. How long does it take to see improvement?
From the very first session (15–30 minutes)

Q9. Does it really work for neuropathy?
Yes. Many customers suffering from peripheral neuropathy have reported:

  • Less burning
  • Fewer tingling sensations
  • Better sleep
  • Improved circulation
  • Reduced morning pain

Q10. Are the results long-lasting?
Yes. With regular use (4–7 times per week), tissues become more flexible and circulation gradually improves.

3. Safety & Usage

Q11. Is RelaxaFeet Pro™ foot massager safe to use?
Yes. It includes:

  • NTC temperature control
  • Automatic 30-minute shut-off
  • Safe 1800 mAh battery
  • Breathable materials

Q12. Can people with diabetes use it?
Yes, provided your doctor has not advised against heated or vibrating devices.
 Avoid use if you have complete loss of sensation.

Q13. Does it get too hot?
No.
The maximum temperature is 60°C, controlled and stable.

Q14. Can it be used every day?
Yes, for 15 to 30 minutes daily.

Q15. Are the insoles washable?
Yes. Hand washing is recommended.

Q16. Does the compression orthotic irritate the skin?
No.
The fabric is soft, breathable, and moisture-wicking.

4. Compatibility & Sizing

Q17 Are there different sizes for RelaxaFeet Pro™ foot massager?
No. It features a one-size-fits-all design with adjustable straps.

Q18. Do the insoles fit all shoes?
Yes: casual shoes, sports shoes, boots, and work shoes.
They can be trimmed to fit.

Q19. Is the compression orthotic unisex?
Yes, it is 100% unisex.

5. Shipping & Orders

Q20. Is shipping free?
Yes. Shipping is 100% free across Canada, with no minimum purchase.

Q21. What are the delivery times?
Typically:

  •  Canada: 7–10 business days
  • International: 8–18 business days

Q22. Where is my order?
A tracking number is automatically sent to you by email once your order ships.

Q23. Can I modify or cancel my order?
Yes, as long as it has not yet been shipped.
Please contact us as soon as possible at support@zeirah.ca.

6. Returns, Warranty & Support

Q24. What is your return policy?
You have 90 days to return your product if you’re not satisfied.

Q25. Is the refund full?
Yes. You will receive a full refund once the product is returned.

Q26. How does the Zeirah guarantee work?
If your product has a defect or doesn’t meet your expectations, you’ll be refunded—no questions asked.

Q27. How can I contact you?
📩 Email: support@zeirah.ca
Customer support available 7 days a week.

7. Payment & Security

Q28. Are payments secure?
Yes.
We use 100% secure SSL encryption.

Q29. What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Shop Pay, and Google Pay.

Q30. Are my card details stored?
No.
We never have access to your banking or card information.